TERMS & CONDITIONS
By placing an order, you agree to and are bound by these terms.
We use NZ Couriers with track and trace within New Zealand and NZ Post for international service, which allows us to give you the best shipping prices.
Within NZ, please allow 3-7 working days for delivery on stocked items. For international orders please allow 4 – 10 working days worldwide. For unstocked items, we will advise you to the approximate delivery date at which time you may accept or cancel your order.
Please note Douse and Co. has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
RETURNS AND REFUNDS
If you are unhappy with your order in any way, it can be returned or exchanged provided that it is as new and in saleable condition.
We will exchange or credit full price items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to make an exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
All sale items are a final sale and are strictly non-returnable.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
We will only accept returns provided where the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.
Shipping charges from the original order are non-refundable.
We are committed to protecting our customer’s privacy. Douse and Co. will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.
Joining the Douse and Co. mailing list is optional, although recommended. It will allow us to keep you up to date with the latest info including what’s new in store. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.